SHIPPING & RETURNS

Shipping and Handling

Since all of our beauty products pass through us first in order to maintain quality control and authentication, shipping typically takes 1-2 weeks to get to our customers. It takes 3-4 days to authenticate, process, and package your order, and one week to arrive at your doorstep. Depending on: how many orders we receive, weather delays, order changes, delays in product arrival, holidays, etc, this time period is subject to change. As soon as your order has been authenticated we will ship your order. We appreciate your patience during these times.

The cost of shipping to the 48 contiguous states is free, while Hawaii and Alaska are $10.99. Customers may incur additional charges for larger orders. 

M.E. currently has two open markets in the US and China, and will soon open in Kenya. 

 

PRE-ORDER SALE: 

The Pre-order Grand Opening Sale will take place until October 15th, 2020. Orders will be processed and we will begin shipping after November 15th, 2020. We will update you with a tracking number as soon as your order has been shipped.

Returns and Refunds

Last Updated: September 30, 2020

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.

 

Order Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.

 

Returns

Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused, in the same condition that you received it, and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, accessories, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases]. These items are not eligible for return, refund or exchange.

 

Shipping

To initiate a return, please email us at info@official-me.com or contact us through customer service chat online.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at:

6416 Ridge Drive, Bethesda MD 20816

For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card, or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.